Merlin combines your organization's expertise, insights from your data, and AI agents that get work done—so your team can focus on customers, not busywork.
Your best people know which products to recommend, how to handle tricky customers, and when to make exceptions. But that knowledge isn't written down—it walks out when they leave.
Your ERP holds years of transactions, but surfacing patterns—which customers are at risk, what's selling together, where margin is leaking—takes analysts you don't have.
RFQ responses, returns, sourcing, order follow-ups. Your team answers the same questions and does the same tasks hundreds of times a week.
Expertise flows into Merlin from daily work—conversations, documents, decisions. No data entry. Your institutional knowledge becomes a lasting asset.
Machine learning finds patterns in your data that humans miss. Customer trends, product affinities, operational anomalies—surfaced automatically.
AI agents use your knowledge and insights to handle real work. RFQs, sourcing, customer questions—done the way your best people would do it.
Branch operations. Complex product catalogs. Long customer relationships. Technical sales. Merlin understands your world.
Every branch develops its own expertise. Merlin captures it, shares it, and makes sure best practices spread—without losing local knowledge.
Thousands of SKUs. Substitutions. Applications. Compatibility. The knowledge that separates good recommendations from great ones—preserved and accessible.
Relationships span decades. Preferences, history, quirks—Merlin remembers what your team knows about every customer, even as reps change.
Reduce the friction in quoting, sourcing, returns, and follow-ups. Get customers to "yes" faster without adding headcount.
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